Tortle Customer Care

Shipping Information

All orders received Monday – Friday by 1pm ( Mountain Standard Time) will be shipped out same day.
All orders will be shipped USPS First Class (2-3 Business )

Check Shipping Status

You can check your shipping status any time after your order is placed.
Tracking information will also be emailed to you when the order ships.

Changing the Shipping Address on your Order?

The shipping address can not be changed after an order is placed. Cancel your Tortle.com order and place it again. Please email us if you’re unable to cancel order.

Return Policy

Tortle.com purchases can be returned for any reason within 30 days of the shipping date. After 30 days, you can still return your Tortle.com purchase for a full refund as long as it hasn’t been used.

Delivery/shipping fees are non-refundable. Customers are responsible for the return postage. Unfortunately, we cannot refund original shipping charges unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the shipping charge will be credited back to the customer’s credit card account.

Please email us to start your return Process.