*Shipping Policy*
Tortle's responsibility is to accurately process, package, and ship orders using the shipping method selected by the customer at checkout. Once an order has been accepted by the selected carrier, delivery timing, package handling, and delivery outcomes are under the carrier's control. While Tortle will assist customers in obtaining tracking information and communicating with the carrier, Tortle is not liable for carrier delays, missed delivery commitments, lost packages, mis deliveries, theft after delivery, weather-related disruptions, or other transit issues that occur after the package has been transferred to the carrier.
We understand shipping issues can be frustrating and will make reasonable efforts to assist customers with carrier investigations and claims when appropriate.
* USPS Delivers Monday - Saturday
* UPS & FedEx 2-Day Delivers Monday - Friday. UPS & FedEx Packages will arrive by the end of second business day.
* Orders placed after 11:00 a.m. Mountain Time (MT) will be shipped on the following business day. Please note that our carrier partners (UPS, FedEx, and USPS) typically pick up shipments between 10:30 a.m. and 1:00 p.m.; however, pickup times can vary from day to day.
* Tortle is not responsible for delayed, lost, or damaged packages, and cannot provide refunds on behalf of USPS, UPS or FedEx services.
* Duties and taxes can be charged by your country on international orders. Customers are responsible for them.
